Privacy policy

Your privacy is important to us. This policy explains what information we collect, how we process it and your rights in relation to that information.

Our contact details

Name: Encounter Wellness

E-mail: info@encounterwellness.org

The type of personal information we collect

We may collect the following data from you when you complete a form on this website or when you email us directly:

  • your name

  • your contact details

  • your communication preferences

  • why you have decided to contact us/support us

How we collect your personal information

We collect information from you directly: when you complete one of our online forms; when you email us; when you sign up for one of our events; when you make a donation.

Your personal information may also be shared with us indirectly, for example when you make a donation through sites such as JustGiving. However, these third parties will only do so when you have consented to share your personal information in this way. Please ensure you check any third party privacy policy when providing your personal information to them.

Why we collect your personal information

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  • your consent

  • we have a legal obligation

  • we have a legitimate interest

You are able to remove your consent at any time. You can do this by contacting us using the contact details above.

Third parties

We do not share your information with third parties unless we are required to do so by the relevant authorities for the purpose of the detection of crime or the collection of taxes or duties.

There may be links to third party websites on this site. We have no control over these websites. Once you leave this site we are not responsible for the processing of information by third parties. This Privacy Policy does not extend to your use of these third party sites and you should check their respective privacy notices for information as to how your data will be used.

How we store your personal information

Your information is securely stored and we will use technical and organisational measures to safeguard it. For example, we store your information on secure servers.

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your personal information, please contact us immediately using the contact details above.

You can find detailed information from Get Safe Online as to how to protect your information and devices against fraud, identity theft, viruses and many other online problems. Get Safe Online is supported by HM Government and leading businesses.

How long we keep your personal information

Unless a longer retention period is required or permitted by law, we will only hold your personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request that the personal information be deleted.

Even if we delete your personal information, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights in relation to your personal information

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.

  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

  • Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us using the contact details above if you wish to make a request.

Cookies

This website may place certain cookies on your device when you access this site. Before this site places cookies on your device, you will be presented with a message banner requesting your consent to those cookies. By giving your consent to the placing of cookies, you are enabling Encounter Wellness to provide a better experience and service to you. You may, if you wish, deny consent to the placing of cookies; however certain features of this site may not function fully or as intended. A list of the cookies that may be placed on your device if you consent is available here.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us using the contact details above.

You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address:           

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk